GlueX Privacy Policy

Effective Date: 9 February 2025

1. Introduction

This Privacy Policy ("Policy") describes how GlueX ("Company," "we," "us," or "our") collects, uses, shares, and protects personal information when you access or use our website, APIs, widget, and other related services (collectively, the "Services"). By using our Services, you agree to the collection and processing of your data as described in this Policy.

2. Information We Collect

We collect the following types of information:

2.1 Personal Information Provided by You

Contact details (e.g., name, email address, phone number, company name).
Account credentials (e.g., username, password).
Payment and billing information (when applicable).

2.2 Automatically Collected Information

IP address, device type, browser type, and usage patterns.
Log files, access timestamps, and activity tracking.
Cookies and similar technologies (see Section 6: Cookies and Tracking Technologies).

2.3 Third-Party Data Sources

Information from business partners, service providers, and publicly available sources.
Transaction data from blockchain networks (non-personally identifiable data).

3. How We Use Your Information

We use collected information for the following purposes:

Providing and Maintaining Services: To facilitate API access, process transactions, and manage user accounts.
Security and Fraud Prevention: To monitor for unauthorized activities, comply with AML and KYC requirements, and protect against fraud.
Analytics and Service Improvement: To analyze usage trends and improve user experience.
Compliance with Legal Obligations: To meet regulatory requirements, enforce agreements, and respond to legal requests.
Marketing and Communication: To send service updates, newsletters, and promotional materials (subject to user consent).

4. How We Share Information

We do not sell or rent personal information. We may share data in the following scenarios:

4.1 With Service Providers

Cloud hosting, analytics, security, and payment processors.

4.2 For Legal Compliance

When required by law, regulation, or governmental request.
To enforce our terms and protect rights, security, or property.

4.3 Business Transfers

In the event of a merger, acquisition, or asset sale, data may be transferred.

5. Data Retention and Security

5.1 Data Retention

We retain user data as long as necessary for service provision, legal compliance, dispute resolution, and enforcement of agreements.

5.2 Security Measures

We implement industry-standard security measures, including:

Encryption and secure data storage.
Access controls and authentication measures.
Regular security audits and monitoring.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience and analyze trends. You can manage cookie preferences through browser settings.

7. User Rights and Choices

Depending on your jurisdiction, you may have the following rights:

Access and Correction: Request access to or correction of personal data.
Deletion Requests: Request deletion of personal data, subject to legal obligations.
Data Portability: Request a copy of your data in a structured format.
Opt-Out of Marketing: Unsubscribe from marketing emails through provided links.

To exercise these rights, contact us at legal@gluex.xyz.

8. International Data Transfers

GlueX is based in the Netherlands, and data may be transferred internationally. We comply with applicable data protection laws and use appropriate safeguards for data transfers.

9. Children's Privacy

Our Services are not intended for individuals under 18. We do not knowingly collect personal data from minors. If you believe a minor has provided data, contact us for removal.

10. Changes to This Policy

We may update this Policy periodically. Users will be notified of material changes, and continued use of Services after changes constitutes acceptance.

11. Contact Information

For questions or data requests, contact us at legal@gluex.xyz.